Customers have increasingly higher expectations of services provided by organizations. Customer needs are satisfied by business processes containing sequences of value-added activities. In the age of the information society business processes are supported, enabled through and changed by technology. Business processes are the position where business and IT aspects meet and in which technology and customer needs are aligned. Improvement methods, developing a roadmap towards a desired situation and leaderships are key aspects for realizing improvements. The purpose is to understand the role of business processes in relation to the technology for customer value creation and the ability to master customer-driven business process improvement.
This module is directly related to the “Ownership and Enterprise Governance” as processes are influenced by the firm's position in the economy, in society and by external forces. Business processes and technology influence an organization’s strategy and in this way it is related to “Strategy and Organization”. (Parts of) Business processes can be sourced which is the topic of “Demand and Supply Management”. The need for realizing business processes touches the module “Change Management and Organizational Development”.
The scope and context of this module have an international focus. Many business processes do not stop at the border and parts of business processes can be executed anywhere in the world. Similar processes can be designed once and virtually executed anywhere in the world. Furthermore, with the advents of cloud infrastructure and software as a service, technology is not bounded to a location anymore.
2013 - 2014Order or take a peek >